Kayak Milford Sound

Your acceptance of the terms and conditions outlined are required to process your reservation. The below terms and conditions apply to all bookings regardless for this tour.

• Pre-payment by credit card and subsequent confirmation by the supplier is accepted as confirmation of your booking. 
• All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. The supplier (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts. Payments using Amex, JCB or Diners incur a non-refundable 3% surcharge.
• The supplier (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.
• All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.  In the event of a cancellation or amendment to your booking, notification period is in NZ time (NZST).
• We strongly recommend travel insurance for all experiences, especially for those that require longer notification periods for cancellation (see below).
• All travellers accept responsibility for all personal items taken on any experience and are personally liable for these items at all times. The supplier is not responsible for the loss/damage to personal items taken on Go Orange experiences at any time, unless stated by a Go Orange Guide.
• All travellers accept that te supplier is not responsible for any injury incurred during this experience as a result of carrying personal items on their person. All travellers do so at their own risk.
• All instructions given by guides should be followed by all travellers at all times during any experience operated by the supplier. These experiences are for the safety of all travellers and to ensure the best experience is had by all. Parents/guardians are responsible for the safety of the children which they travel with.

In the event of an emergency:

In the unlikely event of an emergency during this experience, all guides will respond as necessary to ensure all travellers safety. The guides will contact emergency services as required and work with relevant parties to ensure safety for all involved.

Travellers should be aware that in New Zealand any claims for personal injury are limited by a government scheme and passengers should obtain their own insurance should they wish to do so.

Cancellations:

• In the event of a cancellation or amendment to your booking, refunds will only be granted when the supplier receives notification at least 24 hours prior (NZ time) to departure date.

Kayak

• Cruise may be substituted for kayaking if weather is not suitable.
• In the event of cancellation due to weather a transfer to an alternate day or full refund will be offered to those booked for the overnight and multi-night experience products.
• Departures are subject to minimum numbers.
• Please ensure you have read and agreed to the Safety and Risk Disclosure information (features under the 'more info' tab for each kayaking page).
• Physical conditions: If you are unable to swim, of poor physical health or have any medical conditions, which you may feel impact your ability to paddle, follow instruction or swim, these must be disclosed to staff prior to departure. If you are deemed physically unfit to engage within the experience the cost of the trip will be refunded.
• If you are pregnant you can not participate on this experience and if you do so without notifying the guides of your condition you do so at your own risk.
• Refunds will not be offered to those who wish to transfer the date of their booking within 24 hours of departure.
• To transfer the date of travel of a booking 24 hours’ notice must be given to the supplier.
• Overnight kayaking trips: it is the responsibility of the traveller to pack adequate gear and food to ensure they are warm, dry and fed.