CANCELLATION AND AMENDMENTS the supplier at its discretion may allow cancellation of bookings on the following conditions:
- Within 24 hours or non-notification of the event of departure at a penalty of 100% of the tour cost.
- Unused vouchers are not transferrable or refundable.
- For packages that include flights, bookings cancelled more than 72 hours prior to the departure time, there will be no charge. For flights cancelled between 24 hours and 72 hours prior to departure time the supplier reserves the right to charge 33% of the full cost of the flight.
- For flights cancelled within 24 hours prior to departure time, or in the case of a 'no show', you will be charged the full cost of the flight.
- Persons committing an illegal act or contravening New Zealand Health and Safety legislation (being a health danger to themselves or others) will be removed from the tour and no refund will be due.
ITINERARY AND INCLUSIONS The itinerary is correct at the time of publication and will be adhered to within reason, but may be changed due to weather or safety conditions or at the discretion of the supplier. In order to meet servicing requirements a glass roof coach may not always be available. Where food is included in the price of your package, the supplier will endeavour to meet dietary requests but this may not always be possible. Changes to itinerary, inclusions, pick-up times or the use of third party operators shall not give the traveller a right of cancellation or refund. The supplier and its Agents, are not responsible for any loss or damage resulting from any changes.
LUGGAGE AND POSSESSIONS the supplier does not accept liability for loss of luggage or other possessions. Luggage and possessions are subject to the conditions of the Carriage of Goods Act 1979. It is recommended that all passengers have their own travel insurance.
CONNECTIONS AND THIRD PARTY OPERATORS the supplier does not accept liability for delays in transit or failure to connect with travellers’ expectations for further connections to any third party operator.
IF YOU HAVE FEEDBACK If a problem occurs during your tour then, in your own best interests, you should contact the supplier immediately so that steps can be taken to resolve the matter on the spot.
PROMOTIONAL PURPOSES Photographs of passengers may be used by the supplier for promotional purposes.
