Don’t panic! The first step is to speak to your bank. All purchases made on our website will appear as purchases being made in Switzerland as our website booking provider is a Swiss-based company, so be sure your bank is aware you will be making Swiss purchases to avoid having your payment flagged as possible fraudulent activity. If you cannot resolve the problem with your bank, you should email info@italyonabudgettours.com immediately so we can proceed with a manual booking.

Let us start by saying that If you want to pay for one of your products but the Credit Card is in a different currency than the currency in which we sell our tours, then you have 2 options. This can be selected on the screen where you enter your credit card details by selecting "view currency conversion options": 

Option A

TrekkSoft does the currency conversion to accept the customer's currency, exchanging that into the currency in which we operate our tours.  This is called dynamic currency conversion since we display the actual USD price  (Or whatever currency your card is in) to you at the time of booking and this is the amount which is debited from your card without any further conversions or charges.

Option B

The card issuer ( your bank) does this currency conversion and applies a commission and processing fee. So this is when a tour is in EUR for example, and you are charged in EUR even though your credit card account is in USD. So your bank gives you an exchange rate which you will only see on your monthly statement. 

In either case, as we are not a bank, the conversion is not the same as you would see on the likes of xe.com since these are the wholesale currency values, these rates are not available to anyone in reality. 

The retail rates are always higher since there are differences in buying selling rates, and there are commissions and transaction fees when exchanging currencies. Whatever currency you pay, we will receive the amount as displayed in EUR

I am trying to book a trip, but the date it is no longer showing up on the site. What does this mean?

The hostels we collaborate with are very safe in fact in each room you can find a personal locker where you can store your valuable objects and bags. You just need to bring your own lock or sometimes you can hire it directly at the reception.

Depending on your nationality, you may require visas to enter Italy. You are fully responsible for obtaining all necessary visas prior to the departure of your trip. Italy on a Budget is not legally permitted to knowingly allow anybody who does not have a valid visa to join a trip. Consult your travel agent to determine which visas you require and how to obtain them.

Cancellation, unexpected medical expenses, injuries, theft, lost luggage or money can significantly disrupt and ruin your holiday. Italy on a Budget strongly recommends that you take our comprehensive insurance cover for cancellation, medical expenses, evacuation and repatriation expenses, personal accident, personal baggage, money, and public liability before you travel. 

Upon receipt of the final payment, your trip documentation will be released 20 days prior to your departure containing final details and info about the accommodation. You will also receive a day by day itinerary including full details & costs of all optional activities available on your trip. 

The optional activities need to be arranged and organized not later than 1 week prior to your arrival since they are subject to availability. You can either book the activities directly on our website or by email sent to our team. You can choose to pay in cash ( local currency ) directly to your trip manager on day one of your trip or by credit card if booked online.