There are storage lockers (82.5cm long, 50cm wide, 60cm high) available for hire within the Breakwater Terminal. These lockers are only accessible between opening hours. Larger lockers are available for a fee.

Yes. Dogs must be muzzled and on a leash in the terminals and on board the vessels, or in a pet carrier.

Animals are not allowed on seats and must not obstruct passageways.

Assistance and service animals are exempt from muzzling, containment and seating restrictions.

Yes! The supplier has taken all reasonable steps to ensure safe access to their vessels for customers who require wheelchair access.

All vessel gangways operating ferry services are a minimum of 890mm wide to allow access to most types of wheelchairs. Please note that all Cruise Ship Transfer gangways and some Charter gangways may not be wheelchair accessible (ie: 750 mm wide).

Disability toilets are located in both the Breakwater Ferry Terminal in Townsville and Nelly Bay Ferry Terminal on Magnetic Island.

No. Passengers are responsible for managing their own luggage within the terminal. Passengers requiring assistance with boarding and/or disembarking the ferry should seek assistance from a crew member when boarding commences

Please note the following:

• Trolleys are not available for hire or loan
• Backpacks are to be carried on by the passenger and stowed in the luggage area as per directions from crew
• All luggage is to be stowed in accordance with crew's directions and should not restrict access to safety equipment or block aisles or emergency exits
• SeaLink cannot store any luggage at any time at Breakwater or Nelly Bay Terminals. Coin operated luggage lockers are located in the Breakwater Terminal and accessible during Terminal operation hours
• SeaLink takes no responsibility for any loss or damage to luggage in terminals or on-board the ferries
• SeaLink reserves the right to refuse to carry luggage that does not comply with our Luggage Policy or Dangerous Goods Code and the vessel's Master has the final decision