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The Spirit Vessel is wheelchair accessible; however, all guests MUST follow the below guidelines:

•  Access to the Spirit Vessel is by a ramp, which is 80 centimetres wide. The steepness of the ramp will vary depending on the tide

• Please note that the Spirit crew cannot carry passengers from their wheelchairs. All guests who use a wheelchair must be able to move themselves, or bring assistance with them

• The Spirit Vessel is equipped with standard marine toilets. These toilets are narrow and may require an assistant/carer to facilitate their usage.

• All passengers MUST be at the designated departure point 30 minutes prior to the scheduled cruise time.
• The Operator is NOT liable for passengers being late.
• In the event you have missed your planned cruise time, we will reschedule your cruise to an alternate day (subject to availability).
• In the event you are unable to reschedule your missed cruise, you will NOT be entitled to a refund.

• In the interest of passenger comfort and safety, cruises are subject to suitable weather conditions.
• Spirit of Gold Coast reserves the right to cancel any cruise at any time and will notify all passengers by email and SMS. It is the passenger’s responsibility to ensure that their contact details are accurate.
• In the event your cruise is cancelled due to inclement weather, we will reschedule your cruise to an alternate day (subject to availability).
• In the event you are unable to reschedule your cruise that has been cancelled due to inclement weather, you will be entitled to a full refund. Booking fee for online payments are not refundable.
• You must request your refund within 30 days of your original cruise date, or you will forfeit your right to a refund. Booking fee for online payments are not refundable.