You can definitely take your young children with you on the Plane. Infants up to 2 years and under 11kgs are free of charge and are required to sit on an adults knee. Children aged 2 - 14 years and/or weighing over 11kgs will require their own seat. Infants are free of charge.

Our Aircraft have plenty of space to take strollers and buggies as well, but please advise us when you book if you are bringing one along as we need to check it folds small enough to fit into the aircraft and is safely secured. The motion of the aircraft does put many of the young children we fly to sleep – sometimes even before we take off!

Return transfers are available from all Central Queenstown locations. Please advise where you are staying when you book. Pickups start approximately 5 minutes after your weather check time and will be advised in your booking confirmation.

Yes. There is plenty of free parking available onsite. Please advise when booking whether you require a pickup from your accommodation or if you are self driving to our base located at 39 Lucas Place, Frankton. Check in for self drivers is 30 mins prior to the departure time.

All guests flying are required to call the tour operator 1.5 hours before the departure time for your weather check. If your tour is unable to go ahead due to adverse weather conditions, the tour operator will contact you to reschedule you to the next available trip that suits you.

This is an extremely rare occurrence as your pilots will always make the weather call based on the 4 hours that we need for the trip. If the pilots feel there is a chance that the weather will change then we will not go. The tour operator will arrange coach transfers back to Queenstown in the unlikely event that this ever occurs.

All aircraft have guaranteed windows seats giving you the best opportunity to take photos.

You can travel on our flights if you are pregnant. There is no medical centre in Milford Sound so the choice to fly with us is at your own discretion. We would generally not recommend flying in the last 2-3 months of pregnancy as a precaution.You can travel on our flights if you are pregnant. There is no medical centre in Milford Sound so the choice to fly with us is at your own discretion. We would generally not recommend flying in the last 2-3 months of pregnancy as a precaution.

We can take disabled passengers on our flights. We do require that any disabled passenger is travelling with another passenger to assist with getting into and out of the aircraft. Our Aircraft all have storage space to take wheelchairs and walking aids if required as long as they can fold down to fit in the planes. Please feel free to contact us to discuss your circumstances and we can advise.