Milford Sound Cruise And Kayak

General Terms and Conditions

• SDL reserves the right to amend timetables, cancel cruise departures and substitute vessels at any time for safety or operational reasons including due to unsafe weather conditions or vessel maintenance.

• Minimum numbers apply on all trips.

• Milford Sound is a natural environment so wildlife sightings cannot be guaranteed.

• All prices are listed in New Zealand dollars (NZD) and are inclusive of GST. Unless otherwise specified, prices are valid as of the dates specified on the website and may change without notice.

• To reduce credit card fraud activity customers must show the credit card that was used for booking online when they check-in.

Milford Sound Kayak

• All passengers must be able to swim and wear an approved life jacket in accordance with weight.

• Double kayaks are available and must be requested at the time of booking.

• Single kayaks are only available for adult passengers.

• Double kayaks are available for children accompained by an adult – each child must be accompanied by an adult in the kayak.

• All children must be accompanied by a parent or guardian who must sign on behalf of a child.

• Double kayaks are available for children accompained by an adult – each child must be accompanied by an adult in the kayak.

• All children must be accompanied by a parent or guardian who must sign on behalf of a child.

• Minimum child age outlined in point 7 above.

• SDL reserves the right to cancel or modify any kayaking trip due to unsafe weather conditions or not meeting the minimum number requirements. In the event of a kayaking trip being cancelled by SDL, passengers will receive a part refund for the kayaking portion only.

• Detailed risk management and strict safety procedures are observed, however there still remains an element of risk.

• Risks in Milford Sound include extreme weather and water conditions which can change rapidly, cold water and limited kayaking landing sites.

• SDL accepts its legal responsibilities but cannot be held responsible for personal injury or loss, theft or damage to passenger belongings outside of any legal liability.

• SDL cannot absolutely guarantee passenger safety.

• All passengers will be required to sign a liability form to this effect before commencing kayaking.

• Passengers on kayaking trips must follow guide instructions and adhere to safety requirements.

Passengers with Disabilities

• The Milford Sound Cruise Terminal, toilets, promenade decks and wharves are all wheelchair accessible.

• New Zealand Maritime law dictates that all external vessel doors must be water tight and this includes a door sill to prevent seawater entering the vessel.

• Southern Discoveries Pride of Milford is the only vessel in Milford Sound that has wheelchair boarding capability. Disabled passengers may need some assistance to negotiate the door sill. Wheelchair accessibility is confined to the main boarding deck only.

• All vessels comprise either two or three deck levels accessed by internal and external stairs only, there are no elevators.

• Toilets on the Milford Sound and Queenstown vessels are not wheelchair accessible.

• The Milford Underwater Observatory chamber is not wheelchair accessible as it is 10 metres below the water and accessed by stairs.

• For health and safety reasons, staff are not permitted to participate in physically carrying of passengers on and off vessels

• Southern Discoveries Spirit of Queenstown vessel has wheelchair boarding capability but does not have wheelchair accessible toilets.??????

Children and Infants

• An Infant fare must be purchased to be allocated a seat on the coach

• A Child fare must be purchased to be allocated a seat on the coach

• In accordance with New Zealand Law, all infants and children aged 7 years and under must be correctly secured in an approved child seat while travelling in any Southern Discoveries coach.

• An appropriate child restraint must be provided by the caregiver (adult) in order for an infant or small child to travel on coach trips. If you need to hire an approved child seat, we recommend you contact Tots on Tour on +64 3 442 0409.