Términos y condiciones:
HAKA TOURS offers’ adventure, snow and mountain-biking tours across New Zealand that are designed for travellers that are young of heart and ready for a good time. To travel with us we require that you are at the minimum age limit of 18 years at the time of travel. Anyone over the age of 50 years is more than welcome on our tours but please be aware that a moderate level of fitness is required whilst on tour, so we do recommend that you are relatively fit, healthy and looking for the adventure of a lifetime. If you have any concerns surrounding your age and whether or not our tours will be suitable for you, please do not hesitate to contact us and we will be more than happy to discuss your options.
In many parts of New Zealand, HAKA TOURS works with highly reputable local specialist operators. These local partners are all passionate about the activities they operate and offer the same high standards as HAKA TOURS.
Todos los viajeros deben tener un pasaporte válido para viajar internacionalmente y muchos países requieren al menos 6 meses de validez a partir de la fecha de regreso y algunos países requieren un pasaporte legible por máquina. Es importante que se asegure de tener pasaportes, visados y permisos de reingreso válidos que cumplan con los requisitos de inmigración y otras autoridades gubernamentales. Cualquier multas, penalidades, pagos o gastos incurridos como resultado de dichos documentos que no cumplan con los requisitos de esas autoridades serán de su exclusiva responsabilidad. Visite el sitio web de Inmigración de Nueva Zelanda para ver si necesita una visa para pasar sus vacaciones aquí: http://www.immigration.govt.nz/
Dentro de los viajes a Nueva Zelanda, cada pasajero tiene derecho a tomar un caso, la suma de su longitud, ancho y profundidad no debe exceder de 160 cm (63 pulgadas), límite de peso 20 kilos junto con un paquete pequeño de un día. Las aerolíneas solo permiten una maleta de cabina por persona, en la que se deben transportar artículos personales como cámaras, maquillaje, etc., aunque debe consultar con su proveedor de la aerolínea en cuanto a sus requisitos específicos. No se puede llevar el equipaje de límite excesivo. HAKA TOURS opera de manera similar y le pregunta si tiene más del límite anterior para ponerse en contacto antes de su recorrido. El equipaje está bajo el 'riesgo del propietario'. La mayoría de los aeropuertos, hoteles y hostales ofrecen servicios de almacenamiento de equipaje adicional.
- Información importante Exclusión de responsabilidad
Whilst HAKA TOURS will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. HAKA TOURS further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under The Fair Trading Act 1986, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
Your Travel Agent will forward booking confirmations and other payments to HAKA TOURS on your behalf, but your Travel Agent is not our agent for the purpose of receipt of monies. Receipt of booking confirmations and subsequent payments by the travel agent does not constitute receipt of those monies by HAKA TOURS and the Travel Agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of HAKA TOURS in respect to any monies paid to the passenger's Travel Agent unless and until HAKA TOURS notifies the passenger (by way of a booking confirmation advice or payment receipt advice) that monies have been received by HAKA TOURS.
The optional tour excursions are not operated by, or at the direction of, or on behalf of HAKA TOURS, its employees or agents or any other persons or companies associated with HAKA TOURS. All Optional Activities are an additional cost to the tour price and by taking bookings for these tours, HAKA TOURS acts as each optional tour operator's agent.
These tours include the services of operators other than HAKA TOURS e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of HAKA TOURS, and whilst HAKA TOURS takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators' conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
En recorridos que incluyen actividades como el senderismo, la natación y el buceo de superficie, los pasajeros aceptan los grados de riesgo involucrados.
No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of HAKA TOURS, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. HAKA TOURS will not be responsible for expenses resulting in such persons being precluded from completing the tour.
There will be no charge to request a change of tour departure after the original booking has been confirmed, as long as it is done more than two months prior to the original tour departure date. Any further changes or amendments within 45 days of the tour departure, will incur a $500 NZD amendment fee (except when change is due to HAKA TOURS cancelling a tour departure). If there is any change to the price of the tour that you change your booking too, since the time of your original reservation, the new tour price will apply to the new reservation.
The activities' retail prices are set by other operators and may rise at any time, out of our control. Therefore at 45 days prior to tour departure HAKA TOURS reserves the right to charge customers any difference in price in order to match the most recent price at that time. We estimate that activity prices usually go up 2-5% per year. The price difference will appear on your account as "Activity Price Alignment". Furthermore, by pre-booking additional activities, you also confirm your acceptance of our "Optional Activities Booked On Tour" policy below which are also operated by a voucher process.
- Any activity bookings made within 45 days of departure are subject to availability.
- Actividades opcionales reservadas en el recorrido
Activities booked on tour will be charged at the standard retail rate. We operate a voucher system with our activity partners which means we pay in full via a "voucher" for any optional activities instead of you paying the activity provider direct. The activities you select whilst on tour will be added to your "Activity Balance Sheet" with the full balance taken at the end of the tour or when your activity balance exceeds $500 NZD. By operating a voucher system with our activity suppliers, we are able to better manage tour logistics. Your activity balance can be paid via MasterCard, Visa or cash. Credit card payments have a 2% credit card processing fee. Haka Tours do not qualify for any group booking discount with our activity suppliers. By agreeing to these terms and conditions you agree to our activity voucher process whilst on tour.
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not HAKA TOURS responsibility. HAKA TOURS can give no guarantee as to the exact arrival and departure times for carriers and operators used by HAKA TOURS in the tour and HAKA TOURS will not be liable for the failure of any other services or attractions beyond its control.
- Minimum and Maximum Numbers
As is normally the case with group tours, a minimum number of bookings are required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of monies paid). The date on which the decision is made whether a tour will operate is 30 days before the scheduled departure date. In the event of a breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than those specified to ensure the operation of a tour.
Haka Tours restrict guest numbers to a maximum of 16 per tour. Prior to making any travel arrangements such as flights, customers are required to receive confirmation from HAKA TOURS that there is adequate space on the chosen departure date, once any other booking requests are processed. In this case, confirmation is in the form of a ‘Welcome Letter’ sent via email by HAKA TOURS
- Números máximos en dormitorios compartidos
Our included accommodation is dorm share (unless you are upgrading to a private room). While our maximum number of guests in a dorm is 6, on rare occasions up to 8 tour guests will share a dorm.
Las regulaciones gubernamentales prohíben fumar en los autobuses turísticos. La gran mayoría de los albergues también son para no fumadores, y algunos tienen áreas para fumadores designadas en el exterior.
- Comentarios de los clientes
Si se produce un problema durante su recorrido, le conviene avisar a su Gestor del Tour de inmediato para que se puedan tomar medidas para resolver el problema en ese momento. Si no está satisfecho, debe presentar una queja por escrito dentro de los 30 días.
El seguro de viaje es su responsabilidad. El Ministerio de Asuntos Exteriores y Comercio recomienda encarecidamente que obtenga un seguro de viaje al momento de pagar su viaje. La falta de seguro de viaje es bajo su propio riesgo. Al obtener un seguro de viaje, debe declarar todas las condiciones médicas preexistentes y cualquier actividad de aventura, por ejemplo, esquí, ciclismo de montaña, etc.
- Comisión de Compensación de Accidentes (ACC)
Si se lesiona mientras está en Nueva Zelanda, ACC puede ayudar con el costo del tratamiento y la asistencia que necesita mientras está aquí. Sin embargo, es importante saber que no puede demandar por lesiones personales: el ACC reemplaza ese derecho. Además, ACC solo cubre los costos de tratamiento y rehabilitación en Nueva Zelanda; no es un reemplazo del seguro de viaje y no cubre enfermedades, planes de viaje interrumpidos o viajes de emergencia para que regrese a su hogar.
Haka Tours do not tolerate any form of abuse, verbal or otherwise, of its personnel. Any person abusing or threatening Haka Tours personnel or associated representatives will automatically forfeit their right to onward travel.
There may be times when Haka Tours’ personnel and/or representatives have to make a decision in the interests of safety. It is a condition of booking that you comply with the authority and decisions of the appointed representative of Haka Tours. If you do not comply with the said representative or are not compatible with the general enjoyment and well-being of members of the tour, Haka Tours reserves the right to refuse to allow you to continue the tour. In such a case Haka Tours will not be liable for any refund, compensation or any additional costs incurred by you. Haka Tours cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
- You agree that Haka Tours representatives may take on tour photographs and video recordings of you while you are a passenger. These may be used in the Haka Tours’ brochures and/or advertising and publicity material (including social media) without obtaining any further consent or payment in respect of such photographs and/or films.
- You agree that Haka Tours may use any text written in comments books, recorded in customer surveys or input to online forums, in brochures, websites and/or advertising and publicity material without obtaining any further consent or payment in respect of comments.
Some activities are strenuous in nature. Passengers should be of reasonable health and fitness and carry all required medication. HAKA TOURS must be advised of any prior medical conditions at the time of booking.
Política de cancelación:
Outside 45 days - Loss of tour deposit
8 - 44 days - 50% of tour cost
Within 7 days - 100% of tours cost
(Note: Holiday cost includes base tour price, any add-ons and activities booked through us). Please be aware that if you have booked through a third party like a travel agent, their cancellation policy and terms and conditions may differ to our own. Be sure to check their particular terms and conditions, including cancellation policy, as they will apply.
No refund will be made if you voluntarily leave a trip for any reason. This includes a refund of accommodation, transport, sightseeing, activities, meals or services not utilised.