Cancellation & Rescheduling Policy
Cancellation policy applies to all clients (client – the person who books and confirms the booking with the supplier)
No refund will be provided for cancellations made less than 48 hours in advance, or in case or no show.
A cancellation fee of 20% applies for cancellations or booking changes made less than 14 days in advance.
A 10% fee will be charged for cancellation or booking changes more than 14 days prior to departure date.
Bad Weather
The supplier is able to go in most weather conditions however in extreme cases the supplier will either postpone if suitable or process a full refund.
Terms and Conditions
Participation entirely at own risk, with full indemnity to the supplier.
All departures are from the Marina Hotel Boarding Pontoon (13 Jubilee Drive) next to the Boat Ramp at the main entrance to the Marina Hotel (unless otherwise stated).
Return transfers are non-refundable.
If you transfer details are not provided at the time of booking the supplier cannot guarantee pick ups.
Return transfer rates are not for private transfers.
Your Online booking receipt must be presented at the gate to show proof of purchase.
Vessel will depart at departure time shown, no refunds will be given for missed bookings or late arrivals.
Bookings are subject to minimum numbers.
The supplier reserves the right to offer an alternate trip or alternate date if the trip is cancelled by the supplier.
On purchase of a tour No refunds will be given unless the trip is cancelled by the supplier.
The supplier offers deferrals or alternative dates on a case by case basis.
Guests must be at departure point at least 15 minutes before departure time.