All fares published supersede all prices previously advertised. Stated duration counts from day of departure to the day of return. The supplier reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by the supplier within the specified time. Prices include New Zealand Government Goods and Services Tax (where applicable).
The supplier reserves the right to make changes to their itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of the supplier deems it necessary; including natural disasters, political instability, terrorism, weather, cultural conditions or other external events. It is imperative that passengers check the most up-to-date information from the supplier website just prior to their trip departing.
If the supplier cancels a trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, or non-refundable flights. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.
Cancellation Policy
Period % Cancellation Fee
Outside 45 days Loss of tour deposit
8 - 44 days 50% of tour cost
Within 7 days 100% of tours cost
(Note: Holiday cost includes base tour price, any add-ons and activities booked through us).
No refund will be made if you voluntarily leave a trip for any reason. This includes refund of accommodation, transport, sightseeing, activities, meals or services not utilised.
Age/Child Policy
The supplier offers’ adventure, snow and mountain-biking tours across New Zealand that are designed for travellers that are young of heart and ready for a good time. To travel with the supplier, the supplier requires that you are at the minimum age limit of 18 years at time of travel. Anyone over the age of 50 years is more than welcome on the supplier’s tours but please be aware that a moderate level of fitness is required whilst on tour, so the supplier does recommend that you are relatively fit, healthy and looking for the adventure of a lifetime. If you have any concerns surrounding your age and whether or not the supplier’s tours will be suitable for you, please do not hesitate to contact the supplier and the supplier will be more than happy to discuss your options.
Local Partners
In many parts of New Zealand HAKA TOURS works with highly reputable local specialist operators. These local partners are all passionate about the activities they operate and offer the same high standards as the supplier.
Passports & Visas
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Visit the NZ Immigration website to see if you need a visa to holiday here: http://www.immigration.govt.nz/
Luggage Limits
Within New Zealand travel, each passenger is entitled to take one case, the sum of its length, width and depth not to exceed 160 cm (63 inches), weight limit 20 kilos along with a small day pack. Airlines permit only one cabin bag per person, in which personal items such as cameras, make-up etc. should be carried, though you need to check with your airline provider as to their specific requirements. Over-limit luggage cannot be carried. The supplier operates in a similar way and asks if you have over the above limit to please get in touch before your tour. Baggage is at 'owner's risk'. Most airports, hotels & hostels offer storage services for additional luggage.
Important Information Exclusion of Liability
Whilst the supplier will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. The supplier further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the The Fair Trading Act 1986, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
The optional tour excursions are not operated by, or at the direction of, or on behalf of the supplier, its employees or agents or any other persons or companies associated with the supplier. All Optional Activities are an additional cost to the tour price and by taking bookings for these tours, the supplier acts as each optional tour operator's agent.
These tours include the services of operators other than the supplier e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of the supplier, and whilst the supplier takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators' conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
On tours including activities such as trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of the supplier, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The supplier will not be responsible for expenses resulting in such persons being precluded from completing the tour.
Amendment Fees
There will be no charge to request a change of tour departure after the original booking has been confirmed, as long as it is done more than two months prior to the original tour departure date. Any further changes or amendments within 45 days of the tour departure, will incur a $500 NZD amendment fee (except when change is due to the supplier cancelling a tour departure). If there is any change to the price of the tour that you change your booking too, since the time of your original reservation, the new tour price will apply to the new reservation.
Itineraries
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not the supplier responsibility. The supplier can give no guarantee as to the exact arrival and departure times for carriers and operators used by the supplier in the tour and the supplier will not be liable for failure of any other services or attractions beyond its control.
Maximum numbers in shared dorms
The supplier included accommodation is dorm share (unless you are upgrading to a private room). While our maximum number of guests in a dorm is 6, on rare occasions up to 8 tour guests will share a dorm.
Smoking
Government regulations forbid smoking in tourist coaches. The vast majority of hostels also are non-smoking, with some having designated smoking areas outside.
Customer Feedback
If a problem occurs during your tour, then it is in your own best interests to advise your Tour Manager immediately so that steps can be taken to resolve the matter there and then. If you remain dissatisfied, any complaint must be made in writing to us within 30 days.
Travel Insurance
Travel insurance is your responsibility. The Ministry of Foreign Affairs and Trade strongly recommends you obtain travel insurance at the time you pay for your travel. Failure to obtain travel insurance is at your own risk. When obtaining travel insurance you must declare all pre-existing medical conditions and any adventurous activities, e.g. skiing, mountain biking, etc.
Accident Compensation Commission (ACC)
If you are injured whilst in New Zealand, ACC may be able to help with the cost of the treatment and support you need whilst you're here. However, it is important to be aware that you cannot sue for personal injury - ACC replaces that right. Furthermore, ACC only covers treatment and rehabilitation costs whilst in New Zealand; it is not a replacement for travel insurance and does not cover illness, disrupted travel plans or emergency travel to get you back home.
Your Responsibilities
The supplier does not tolerate any form of abuse, verbal or otherwise, of its personnel. Any person abusing or threatening the supplier personnel or associated representatives will automatically forfeit their right to onward travel.
There may be times when the supplier’s personnel and/or representatives have to make a decision in the interests of safety. It is a condition of booking that you comply with the authority and decisions of the appointed representative of the supplier. If you do not comply with the said representative or are not compatible with the general enjoyment and well-being of members of the tour, the supplier reserves the right to refuse to allow you to continue the tour. In such a case the supplier will not be liable for any refund, compensation or any additional costs incurred by you. The supplier cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
You agree that the supplier representatives may take on tour photographs and video recordings of you while you are a passenger. These may be used in the supplier’ brochures and/or advertising and publicity material (including social media) without obtaining any further consent or payment in respect of such photographs and/or films.
You agree that the supplier may use any text written in comments books, recorded in customer surveys or input to online forums, in brochures, websites and/or advertising and publicity material without obtaining any further consent or payment in respect of comments.
Fitness and Medicals
Some activities are strenuous of nature. Passengers should be of reasonable health and fitness and carry all required medication. The supplier must be advised of any prior medical conditions at time of booking.
Lift Pass Refunds - Snow Tours
Please make sure you have suitable travel insurance when on one of the supplier snow tours. Unfortunately, the supplier pre-books its lift passes and these are unable to be refunded if you injure yourself on tour.
Christchurch, New Zealand 
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