Hop on Hop off Wine Tours - Queenstown

• We do not take bookings of more than 8 customers at a time. It is because only a group of up to 8 people have the most enjoyable experience at the cellar doors. ( It also prevents customer from jumping on & off due to the buses only having 20 seats) If you are looking for larger numbers or a special occasion please contact us directly.
• We follow strict duty of care protocols that may result in a person’s tour being stopped and removal of the offending passenger in the event of intoxication or disrespectful behaviour.
• Our bus is not licensed to drink alcohol onboard.
• In the event a passenger soils the bus, they will be charged $200 as cleaning fee.  (Not negotiable )
• You need to include food and water in your planning.
• Please be at your stop 5 minutes before departure time. We are not responsible for any delays due to traffic or if you are late.
• We recommend no more than 3-4 couples get off at winery. Small numbers result in a more enjoyable experience. Go back on the next run if you wish.
• Some Wineries have a tasting charge, some waive it when you make a purchase.

Payment Policy

Prepayment

• The guest will be charged a prepayment of the total price.

Note

Hop on Hop off Wine Tours Ltd reserve the right to alter tours and itineraries due seasons or demand. Updates or changes of the services can be made. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. We do not take bookings of more than 8 customers at a time. It is because only a group of up to 8 people have the most enjoyable experience at the cellar doors. ( It also prevents customer from jumping on & off due to the buses only having 20 seats) If you are looking for larger numbers or a special occasion please contact us directly. We follow strict duty of care protocols that may result in a person's tour being stopped and removal of the offending passenger in the event of intoxication or disrespectful behaviour. Our bus is not licensed to drink alcohol onboard. In the event a passenger soils the bus, they will be charged $200 as cleaning fee. ( Not negotiable ) You need to include food and water in your planning. Please be at your stop 5 minutes before departure time. We are not responsible for any delays due to traffic or if you are late. We recommend no more than 3-4 couples get off at winery. Small numbers result in a more enjoyable experience. Go back on the next run if you wish. Some Wineries have a tasting charge, some waive it when you make a purchase.

Cancellation

All cancellations must be written and received 48 hours prior to the tour start. In conformity with business practices within the New Zealandic travel industry, we at Hop on Hop off Wine Tours Ltd or a Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

Cancellation Charges

Cancellation received more than 48 hours prior to departure are fully refunded. Cancellation received less than 48 hours prior to departure will be charged full price. Upon communication with booking team, we will endeavour to offer a new date for Hop on Hop off Bus.

Note

Hop on Hop off Wine tours Ltd reserve the right to alter tours and itineraries due to seasons or demand. Updates or changes to the services can be made. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes.