Terms & Conditions:
Prices
Prices include all inclusions as indicated in the tour description.
Prices do not include:
Tips and gratuities — If you are happy with the services provided by your local guides and drivers, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Urban Adventures destinations. Please consider this when budgeting for your extra expenses on your tour.
Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description.
Baggage and personal insurance — It is highly recommended that each traveller obtain adequate insurance for their travels, including for the Urban Adventure(s) they have booked.
Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.
Amendments to itineraries by Urban Adventures
While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each Urban Adventure is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
Timeliness
Travellers must adhere to the start time set out in the product information on their voucher. In the event a traveller is not at the designated starting point within 15 minutes of the start time provided, Urban Adventures Limited and the local Urban Adventures Partner will consider the traveller to be a "no show" and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher:
Pick-up — If a pick-up is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00am). The traveller should wait in the lobby of their pick-up point during the designated pick-up times.
Meeting point — If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30am). The traveller should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start time
Your responsibility
The traveller making the booking is responsible for their own and their party’s actions. If Urban Adventures Limited or the local Urban Adventures Partner deems you or your party’s actions to cause danger to other travellers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Urban Adventures Limited and the local Urban Adventures Partner reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
Acceptance of risk
You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether an Urban Adventure should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
Information accuracy
The lead traveller is responsible for providing accurate information during the booking process. Urban Adventures reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):
Traveller name(s)
Hotel (pick-up) details
Email address
Age and health requirements
a) Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on urbanadventures.com to check whether a tour is child-friendly. For tours featuring alcohol, travellers may be required to show proof of age of majority.
b) Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.
Travel insurance
It is a requirement that all travellers doing an Urban Adventure have valid and comprehensive travel insurance. Neither Urban Adventures Limited nor the Urban Adventures Partner can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Passports and visas
Unless travelling domestically, travellers must carry a valid passport and have obtained the appropriate visas when travelling with Urban Adventures Limited and the local Urban Adventures Partners. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveller’s responsibility to ensure that you are in possession of the correct visas for your holiday. Urban Adventures Limited and the local Urban Adventures Partners cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.
Complaints
Should you have a complaint about your Urban Adventure, we urge you to discuss this at the time with the local Urban Adventures Partner. In the event you wish to complain further, please contact Urban Adventures Limited in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.
Photos and marketing
You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
Cancellation Policy:
Cancellation fees
- Cancellations made more than 2 days prior to travel receive a full refund
- Cancellations made 2 days or less prior to travel attract a cancellation fee
Cancellations by Urban Adventures
We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
Siem Reap, Cambodia 
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