The tours are fully inclusive, meaning they supply all the beer you need. Each venue on tour includes roughly 4-6 x 150ml beer samples at each venue, which adds up quite a bit! No one has ever finished the day and said they didn’t get enough to drink.

Take advantage of visiting the breweries and buy beer on-site – you never know where you might next get it – but ONLY for takeaway! While you will receive plenty of delicious beer samples during our visits, the craft breweries offer takeaway cans, bottles and/or growlers.

Wear closed-toe shoes to visit working breweries. If your toes are showing, you may be asked to wear a pair of the brewer’s gumboots for safety. Not a sexy look. The choice is yours. Aside from that, wear something comfortable and that you are happy to pose for photos in. 

Zero Latency is an active experience, so please make sure you wear light, comfortable clothes and appropriate footwear (i.e. no high heels). 

10:15 am: Helensvale Station is a central stop for anyone on the train coming from either direction. The tour will be waiting on the heavy rail side near the taxis.

10:40 am: Sandbar (Surfers Paradise) is located on the Esplanade on the northern end of Surfers Paradise. A great place to grab a coffee and watch the sea while waiting for your guide to arrive.

Drop-off points also vary, but you’ll either end where you began or at a beer bar of your choice from our list of partners.

No problem. Let The Operator know what they are when you book so they can make the necessary arrangements with their partners. You get to order the day of the tour and the menus have something for everyone.

Whilst The Operator does not have a wheelchair lift in the van, there is plenty of space if the wheelchair folds up and the guest is able to stand briefly while getting in/out of the van. All of the venues you'll visit are wheelchair friendly as well, with most situated on one level.

The Operator has had the pleasure of welcoming many guests over the years with varying degrees of vision impairment, so please join in. Just advise when booking if a guide dog will accompany you, so they ensure there is plenty of space.

The team is signed up to begin to learn AUSLAN for guests with hearing impairments, but they're not quite there yet. Please feel free to contact us directly, and they can work out a way for you to get the best experience during your tour.

For the Zero Latency component of the tour, you will need to be able to walk around unassisted for an hour with full use of both hands. People with vision in one eye are able to play.

For safety reasons, anyone with the following impairment/medical conditions are not able to play:

• Epilepsy and similar seizure disorders
• Deaf or severe hearing loss
• Broken leg or arm
• Wheelchair users

The VR Gaming experience is not recommended for anyone with the following impairment/medical conditions:

• Heart condition
• Pregnant - It's not recommended for women in their second or third trimester to play due to their centre of balance changing dramatically. It is a risk to your safety

NO. By law, there can be no drinking on the bus. You really won’t need to anyway – there is going to be plenty of beer at each venue.

Every part of the system is designed to give you an immersive experience without any motion sicknesses typically associated with virtual reality systems.

Since changing headsets in November 2016, only 0.02% of players have pulled out due to motion sickness.

There are in-game safety mechanisms and a Game Master to stop that from happening. However, it is up to you to pay attention and follow all instructions at all times to remain safe.

You can wear glasses if they do not have a large frame. It's recommended to wear contact lenses for the experience, as the headsets will not fit large frames due to limited space between the eyes and VR lenses.