Australians are not required to be covered for medical expenses including emergency repatriation for trips within Australia. However we strongly recommend that you have a domestic travel insurance policy which covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

Travel insurance is compulsory for all international travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. 

You will not need to reconfirm your tour directly with us, but please make sure you have provided all the information required we need well in advance - such as your pickup location and any dietary requirements. 

All travellers, except New Zealand citizens, must obtain a visa or travel authority before travelling to Australia. Failure to do so means you may not be allowed to board your flight to Australia. Most nationalities can obtain an Electronic Travel Authority via the internet before arrival. Please check the following website or with your relevant Australian visa issuing office for your nationalities requirements. http://www.eta.immi.gov.au

What communication facilities will be available?
In remote places, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Make sure you're aware of your home countries data roaming charges to avoid an expensive bill when you return home! 

How can friends and family contact you?
If family and friends are unable to contact you in an emergency through email or phone, they can contact Adventure Tours directly. We always carry a satellite phone on all of our remote/overland trips to be used by our leaders in the event of an emergency and for your safety. In addition, all of our leaders are First Aid trained and certified. 

Will my mobile work?
We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).

Will I get internet coverage?
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

Pack only your bare essentials. Due to limited space and strictly enforced road laws regarding weight limits, you can carry a maximum of 15 kg (10kg for any trips visiting Kakadu or the Kimberley). You are required to limit your luggage to one small to medium sized soft bag or backpack and a small daypack, which can be carried inside the vehicle. We cannot guarantee to carry overweight or oversized luggage. Please store bulky items at your pre-tour accommodation. It may be necessary to freight excess luggage at your own expense.

At the end of your trip, if you're happy with the service you received, providing a tip for the leader - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry.

Outside of your tour, tipping isn't generally a part of Australian culture, but is more common in expensive restaurants in larger cities.

In the case of a genuine emergency, or concerns about a missed pick-up on the day of departure please contact your local ground operator on 1800 816 858. For all other enquiries please contact our reservations team on 1300 654 604

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.

Your tour includes meals as indicated in the tour description. You will be provided with delicious, healthy meals featuring fresh ingredients, gourmet salads and local flavours. Please make sure you advise us of any special dietary requirements via the message box in the booking field and we will endeavour to do our best to cater to them.Our tours are activity and participation based. During your travels with us you will have the opportunity to assist with daily activities such as setting up camp, collecting firewood, helping prepare meals and clearing dishes. None of this is difficult however many hands make light work and any assistance provided to crew is always much appreciated. Most people agree that this type of activity helps you feel like less of a tourist and more of an explorer.

DIETARY REQUIREMENTS:
Passengers with special meal requirements or food allergies MUST ensure they inform Intrepid/ATA of this at the time of booking. Food for the trip is purchased prior to commencement and special requirements cannot be catered for after departing. If you have not notified us prior to departure, you may be asked to pay for any additional food yourself. Due to the nature of our trips food is basic but plentiful. We provide the below substitutes, please bring your own staples if you require specific foods not listed below:

No Pork (Alternative to Ham provided)
No Dairy (soy milk provided)
Vegetarian (additional veg and vegie burgers provided)
Vegan (supply of additional fruit and veg provided)
Gluten Free (cereal, bread, wraps, pasta, snack bars, sweet and savoury biscuits provided)

*Religious dietary requirements and specifically prepared/sourced produce is not able to be catered for.