Paradise Jet Boating is committed to providing an inclusive experience for all individuals, regardless of their abilities. The team at Paradise Jet Boating understands that people have different accessibility needs, and they strive to ensure that their adventure rides are accessible to those with a range of physical, sensory, and intellectual needs. The team is happy to provide further information and advice to assist those with accessibility requirements, and they aim to provide an accurate description of their facilities and services to ensure customers have confidence when visiting them that their needs will be met.

Accessibility is a priority for Paradise Jet Boating, and they have taken steps to ensure that their facilities and services are accessible to all. The marina offers two accessible car spaces located approximately 25 meters from the departure terminal, with two additional reserved car spaces directly in front of the terminal. Customers can enter the office by a ramp, with a minimum opening width of 122cm in the departure terminal area. During the trip, customers can store their bags and belongings securely, with space available for strollers, wheelchairs, and other accessibility aids.

Passenger safety instructions are available in written format in English, Japanese, Korean, and Chinese, making it easier for those who are deaf or hard of hearing, or those who may not speak English as their first language to understand. To board the vessel, customers must travel down a declining ramp that is 80cm wide at its narrowest point. Assistance can be provided if necessary, and all boat drivers are trained in first aid and CPR. The marina has male and female public toilets, including one unisex accessible toilet.

While service animals are welcome in the departure terminal, they are unable to accompany customers on the boat. However, Paradise Jet Boating staff are happy to supervise them in the office during the ride. Carers card holders can avail of a 50% discount when accompanying their companion on the jet boat. The team at Paradise Jet Boating is always available to discuss individual accessibility needs and provide assistance where required. They are committed to making sure that everyone can enjoy the adventure of a jet boat ride and have a memorable experience.

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